Service
activation required. Free International long distance to select
countries and select major cities (on-net) within those countries
only by dialing a special access number. Regular airtime rates
apply to all calls. Access to cellular numbers in all countries
will be excluded from this offer. Service line numbers or other
special toll charging numbers in all countries may be excluded
from this offer. For a list of major cities (on-net) please click
here or contact Customer Care at 1-800-643-4926. Applicable
international long distance charges will be billed for direct
dialed calls placed from your wireless phone. Locus Telecommunications,
Inc. reserves the right to modify, restrict or discontinue
this offer at any time without notice. Incomplete, busy or
no-answer calls may still deduct airtime. Service may not be
available in all areas. Other restrictions apply. See dealer
or click here for our complete Terms & Conditions. Click
here for a listing of our free
international calling countries.
What
is a SIM Card?
SIM stands for Subscriber Identity Module. A SIM card is a small "smart
card" for GSM/GPRS mobile phones that contains your personal account profile
as well as saves important information (i.e. network information, account services,
your mobile phone number, stored telephone numbers, SMS messages and more). The
SIM card must be inserted in the handset in order for it to operate.
What’s an IMEI and where is it located?
An IMEI (International Mobile Equipment Identity) is a unique number given to
every mobile phone and is located behind the battery.
How do I insert the SIM Card into my phone?
a. Remove battery from your phone b. Carefully push out SIM from the Plastic cardholder c. Place SIM into the phone’s SIM cardholder with the gold square
facing down
and positioned so the metallic face of the SIM is lined up with and
touching
the metal contacts on the phone. d. Close the phone’s SIM cardholder until it clicks e. Replace the battery and battery cover f. Turn on your Phone g. If installation is successful, "O2 Wireless", "Locus",
or "My Network" should
be in the phone’s display h. If "Insert SIM Card", "Check SIM", "SOS Only",
or "Unregistered SIM"
appears in the phone’s display, remove the
SIM and re-insert as instructed
above. If re-installation is unsuccessful,
please contact Customer Care
at 1-800-643-4926
What do I do if the phone
does not work after activation and programming has been completed?
Please visit the Authorized Dealer you purchased your GSM service from or contact
Customer Care at 1-800-643-4926.
How do I add airtime to my phone, from my handset,
for FREE?
Dial from
your wireless phone.
Marque desde
su teléfono celular.
Upon completion of every call you make or receive and every text message you
send or receive, your remaining balance will automatically appear in your phone’s
display.
Need help? Call our Customer Service Center at 1-800-643-4926
I transferred airtime to my phone, but the minutes
are not showing in my account. What should l do?
Contact Customer Care at 1-800-643-4926 and provide your mobile
number and the PIN and serial number on the airtime card you are attempting to
transfer to your account.
Note: Only O2 Wireless GSM airtime cards will work on your phone.
If you purchased another type of airtime card, return it to where you purchased
the card. If your Dealer/Retailer added the card to your phone, please return
to the dealer or contact them and explain the situation. How do I activate my phone?
1. Call 1-800-643-4926
2. Follow the prompts and select your language of choice
3. Follow the prompts and select to
activate your phone
4. Follow the prompts and select for
non-dealer
5. Follow the prompts and select to
enter your ActFast Number
(located on the SIM Card)
6. Enter the phone’s 9-digit ActFast Number
7. Enter the preferred area code and select city name
How do I check my account balance from my handset
for FREE?
Simply dial and
you’ll receive a message, in your phone’s display, indicating the remaining balance.
If you need assistance, please dial from
your handset (this is a FREE call).
Why does my wireless handset show I’m Off-Network
even though I’m in the home area?
If your handset is newly activated, ensure that enough time has been allowed
for the system to activate the phone. Check to see that the airtime minutes were
loaded on the handset. If the problem persists, dial from
your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-643-4926.
Please have your mobile number and IMEI ready.
Where can I purchase more airtime?
To buy more airtime visit your nearest O2 Wireless GSM Authorized Dealer, shop online or
call 1-800-643-4926. If you can’t find a store in your area,
dial from
your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-643-4926 and
they’ll help you locate a dealer.
How do I change my mobile number?
Dial from
your handset (this is a FREE call) or contact Customer Care from any phone at
1-800-643-4926 and provide the state and city for which you would like
a number.
Note: If the phone is currently active, unused airtime minutes
can be transferred to the new number. A new SIM card may be needed if you change
your mobile number to one outside your service area.
How do I disconnect my mobile phone?
Dial from
your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-643-4926 and
provide the mobile number and IMEI that you want disconnected.
How do I change my phone?
You will need to ensure the new phone is an AT&T and FCC
approved GSM 850/900/1900, dual, tri, or quad-band handset that can be used
for activations on O2 Wireless GSM. Take the SIM card from your current phone
and insert it in your new phone. You can now use your new phone
as you normally would.
How do I set up my voicemail?
1. Dial your wireless phone number from your wireless phone or any other
touch-tone
phone.
2. Follow the prompts and select for English or for Spanish.
3. The system will ask you to enter your personal pass code. (think of an easy
to
remember pass code and enter it when prompted)
4. The system will prompt you to record your own personal greeting or to select
a
standard greeting. How do I reset my voicemail if I’ve forgotten or lost
my voicemail pass code?
Contact Customer at 1-800-643-4926 and provide your mobile number
and IMEI, which will be required for the voicemail to be reset. Once reset, all
previously stored messages will be deleted. How do I find out the usage on my phone since the last
airtime card was added?
Dial from
your handset (this is a FREE call) and provide the mobile number and IMEI that
you want to see the call detail for.
How do I listen to my voice messages*?
1. Dial your wireless phone number.
2. Press if
calling from your wireless phone. Press if
calling from any
other phone.
3. Enter your pass code.
4. The system will automatically play the new voice messages.
Airtime
charges apply when using these features from your wireless phone.
How do I use Text Messaging?
Text Messaging allows you to send or receive short alphanumeric messages
(up to 150 characters in length) using your wireless phone. Text Messaging service
also includes e-mail and web-based messaging.Your unique e-mail address is your
10-digit wireless number, plus: @txt.att.net
For Example: If your wireless number is (555) 123-4567, your e-mail address is
5551234567@txt.att.net.
The first text message you send or receive each day
(12am – 11:59pm local time) will be billed at the standard rate (10¢). Every
text message sent or received thereafter (up until 11:59pm local time that same
day) will be billed at the discounted rate (5¢). For instructions on receiving
and sending text messages or to check to see if your phone has 2-way text messaging
capability, please refer to your phone manual or see your dealer.
How do I activate Call Forwarding?
1. Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Activate
7. Enter the 10-digit number to forward all calls to
and select OK
8. Call Forwarding will remain active until you deactivate the feature.
How do I deactivate Call Forwarding?
1. Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Cancel
7. Select OK
How do I set up Three-Way Calling*?
1. Dial the number of the third party, including area code, while the
original
party is on the phone.
2. Press ,
which dials the third party and puts your original call on hold.
3. To establish the three-way call, press again
either before or after
the third party answers.
4. If the third party is busy or does not answer, press once
to disconnect
the third party.
5. To disconnect from the third party in a three-way call, press once
6. To disconnect from the original party in the three-way call, the original
party must hang up.
Airtime
charges apply when using these features from your wireless phone.
How do I use Call Waiting*?
1. Press to
answer the second call
2. To alternate between calls, continue to press .
Airtime
charges apply when using these features from your wireless phone.
What is Caller ID and how do I use it?
Caller ID shows you the phone number of most incoming calls. If you don’t want
to answer your wireless phone and you have Voicemail, you can let the incoming
call roll to your Voicemail box. Caller ID works whenever your phone is on. It
even works when Call Waiting alerts you of an incoming call. Per Call Blocking
allows you to selectively block the presentation of your wireless phone number.
Block your wireless Phone Number from Appearing:
1. Enter Phone
Number you are calling and press .
2. Your number will show up as "anonymous" on the receiver’s Caller ID
Can I make international calls to cell phones?
Access to cellular numbers in all countries will be excluded from this offer.
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Service
activation required. Free International long distance to select
countries and select major cities (on-net) within those countries
only by dialing a special access number. Regular airtime rates
apply to all calls. Access to cellular numbers in all countries
will be excluded from this offer. Service line numbers or other
special toll charging numbers in all countries may be excluded
from this offer. For a list of major cities (on-net) please 
from
your wireless phone. 
to
activate your phone
to
enter your ActFast Number
and
you’ll receive a message, in your phone’s display, indicating the remaining balance.
If you need assistance, please dial 
if
calling from any
,
which dials the third party and puts your original call on hold. 
Phone
Number you are calling and press 
